FRONTLINE OBSERVATIONS OF DOWNTOWN
Downtown Van’s Clean Team and Safety Ambassadors record a significant amount of data every day.
The following data represents a snapshot of trends the team has seen over the past year and is updated monthly.
87%
of tickets are resolved in under an hour
18 mins
average call response time
Glossary
Incident Response
Downtown Safety Ambassadors responding to member business calls for service
Non-Emergency Calls
Calls placed to non-emergency by Downtown Safety Ambassadors
911 Calls
Calls placed to 911 by Downtown Safety Ambassadors
Parkade Patrol
Parking lot checks to report and/or report illegal activity
Theft From Auto
Downtown Safety Ambassador reports of insecure vehicles
Meet & Greets
Proactive check-ins with member businesses regarding safety concerns
Welfare Checks
Number of instances Ambassadors assess whether an individual needs immediate medical attention
Blocks Cleaned
Micro-cleaning services performed on street blocks
Bags
Bags filled with garbage/recycling
Graffiti Removed
Individual tags removed
Sharps
Needles collected and safely discarded
Last updated: October 2, 2024
